Ordering


ORDERING

How do I place an order for the silver ZOOdiacs pendant?

- Select on the page “What animal are you?” in the menu your birthday and year of birth, or the data of the person for which you are ordering the pendant.
- Click the button “What are you?” followed by the for that specific date belonging Chinese astrological picture of the pendant (both front and back side). With a short description of some of the typical traits of the animal involved.
- To be on the safe side, check your entered data once again.
- If you sure that you selected the right Chinese astrological zodiac, select additionally on the upper right side of the page the color of the leather string supplied with the pendant and next click the button “Add to cart”, after which you will get an clear and detailed overview of your order.
- If your order is represented correctly, click on “Enter invoice address”.
- Fill up next your invoice and mailing details. You may choose a different address for the delivery of your order other than your invoice address;
- Check your order and delivery details before proceeding to the payment page;
- Finally you will be taken to a secure environment to make your payment and complete the order.

How do I know whether my order of the silver ZOOdiacs pendant is received and sent by Surprise Productions?

Once you have ordered and paid online, you will receive an e-mail confirmation of the order and the payment made. If you don’t receive this e-mail confirmation, please contact us via contact@zoodiacs.nl. Within 4 to 5 days when we have packaged and dispatched your order you will receive an e-mail with a Track & Trace code of the parcel, allowing you to track the delivery status of your order.

Can I change or cancel my order?

Yes, you can change or cancel your order solely within 2 working days from the moment of your initial order, by sending an e-mail to contact@zoodiacs.nl
In case your order is unchanged after 2 working days, a change or cancellation is not possible anymore.

Can I return the ordered and received ZOOdiac pendant?

The Cancellation Rights from the Consumer Contract Regulations determines that you are entitled to revoke the contract and return the delivered product to the supplier within 14 days after receipt of the product. Surprise Productions agrees on this consumer’s right, provided that the silver pendant is wrapped in an adequate packaging - including the silver hanging eye, the leather cord, the small felt purse - and are still in the same impeccable state, free of any used traces, scratches or damage of whatever nature. In case of a return shipment, the parcel should be sent to: Surprise Productions, P.O.Box 943, 7301 BD Apeldoorn.